Privacy Policy

Effective date: August 23, 2025

Company: US MTM LLC

Address: 8 The Green STE B, 19901 Dover, Delaware, USA

Email: support@wise-trak.com

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1. Introduction

WiseTrak (“we”, “our”, “us”) is operated by US MTM LLC.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, website, and related services (collectively, “the Services”).

By using WiseTrak, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

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2. Information We Collect

We collect and process information in the following categories:

2.1 Information You Provide

• Name, company name, and contact details (email, phone, position).

• Account credentials and login information.

• Communication content (messages, feedback, support requests).

• Billing information when subscribing to paid services.

2.2 Information Collected Automatically

• Device data (browser, operating system, IP address, time zone).

• Usage data (pages visited, features used, session duration).

• Cookies and similar technologies (see Section 7 below).

2.3 Information from Third Parties

We may receive limited data from analytics providers, business partners, or integrations (e.g., Google, Microsoft, or ERP systems) to enhance your experience.

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3. How We Use Information

We use your personal data to:

• Provide, operate, and maintain WiseTrak Services.

• Manage user accounts and authentication.

• Communicate with you about product updates, support, or security notices.

• Analyze usage patterns to improve performance and usability.

• Ensure compliance with legal and regulatory obligations.

• Detect, prevent, and address security or technical issues.

We do not sell your personal information to third parties.

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4. Legal Basis for Processing (GDPR)

If you are located in the EEA, UK, we process your personal data under the following legal bases:

• Performance of a contract: To provide WiseTrak Services.

• Legitimate interest: To improve features, ensure security, and maintain business operations.

• Consent: For optional analytics or marketing communications.

• Legal obligation: To comply with applicable laws.

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5. Data Sharing and Disclosure

We may share information with:

• Service providers (e.g., hosting, analytics, email, authentication, and payment providers).

• Business partners when explicitly authorized or required to deliver integrations.

• Legal authorities if required to comply with the law or protect our rights.

All service providers are bound by confidentiality and data-processing agreements consistent with GDPR/CCPA requirements.

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6. International Data Transfers

Your information may be transferred and stored on servers outside your country.

Where required by law, we use standard contractual clauses or equivalent safeguards to protect your data.

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7. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Maintain secure login sessions.

• Remember user preferences.

• Analyze site usage and improve performance.

You can adjust cookie preferences through your browser settings or opt out of analytics tracking where available.

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8. Data Retention

We retain personal information for as long as necessary to:

• Provide our Services,

• Comply with legal obligations, and

• Resolve disputes.

Inactive accounts may be anonymized or deleted after a reasonable retention period.

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9. Security

We apply technical and organizational measures, including encryption, access control, and regular audits, to protect your information.

However, no online system is completely secure, and we cannot guarantee absolute protection against all threats.

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10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your data.

• Object to or restrict processing.

• Withdraw consent at any time.

• Request data portability.

To exercise these rights, contact us at support@wise-trak.com.

We will respond within applicable legal timeframes.

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11. Children’s Privacy

WiseTrak is intended for business and professional use. We do not knowingly collect personal data from individuals under 16 years of age. If you believe we have inadvertently done so, contact us to request deletion.

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12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Material changes may also be communicated via email or in-app notice.

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13. Contact Us

For questions, concerns, or data-protection requests, please contact:

US MTM LLC

8 The Green STE B

Dover, Delaware 19909, USA

📧 support@wise-trak.com